Refund Policy

Refund Policy

Last updated: March 2026

1. Overview

At Rain, we want you to be completely satisfied with our service. This Refund Policy outlines when and how you can request a refund for your subscription or credits.

2. Free Plan

The Free plan includes a one-time allocation of credits at no charge. Free credits are non-refundable as no payment was made.

3. Refund Eligibility

Monthly Subscriptions

  • Within 14 days of initial purchase: Full refund, no questions asked.
  • After 14 days: No refund. Your subscription will remain active until the end of the current billing period.

Annual Subscriptions

  • Within 30 days of initial purchase: Full refund, no questions asked.
  • After 30 days: Pro-rated refund for unused months at our discretion.

Renewals

  • Auto-renewal charges: If you forgot to cancel before renewal, contact us within 7 days for a full refund of the renewal charge.

Credits

  • Unused credits from paid plans are non-refundable individually.
  • Refunds for subscriptions include any unused credits from that billing period.

4. Non-Refundable Items

The following are not eligible for refunds:

  • Free plan credits
  • Partial months of service
  • Credits already consumed (theme editing requests already processed)
  • Downgrade differences (switching from a higher to lower plan)
  • Services suspended due to Terms of Service violations
  • Promotional or discounted subscriptions (unless otherwise stated)

5. How to Request a Refund

To request a refund:

  1. Email us at support@heyrain.xyz with your account email and reason for the refund.
  2. Include your order or transaction ID (available in your account settings or Stripe receipt).
  3. We will process your request within 5 business days.

6. Refund Processing

  • Refunds are processed through Stripe to the original payment method.
  • It may take 5-10 business days for the refund to appear on your statement, depending on your bank.
  • Refunds are issued in the original currency of purchase.

7. Cancellation

Cancelling your subscription is different from requesting a refund:

  • Cancellation stops future charges but does not refund the current period.
  • Refund returns money for a charge already made.

You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period.

8. Contact Us

If you have questions about our refund policy, please contact us: